Frequently Asked Questions

Du kannst dir auch erst die FAQ anschauen, vielleicht wird deine Frage hier schon beantwortet. Sonst kannst du uns jeder Zeit eine E-Mail schicken.

How much is the shipping?

Shipping within Germany costs € 3.90.

Shipping to the rest of the EU countries € 7.90

How do I get my order delivered free of charge?

For free shipping within Germany, the order value must be € 30 or higher.

For free shipping outside Germany but within the EU, the order value must be € 99 or higher.

How long does delivery take?

As a rule, shipping within Germany takes 2-4 working days.

In the rest of the EU 7-16 working days.

Is it safe to shop at skilly?

Thanks to SSL encryption, shopping at skilly is safe, you don’t have to worry about passwords and card payments.

What payment options do I have?

Accepted payment options

payment with credit card
Payment by PayPal
payment via immidate transfer

Where can I find my invoice?

You can find your invoice in your mailbox.

How does the return shipment work?

If you have registered with us, you can select the desired order via “My orders” and apply for a return slip. However, this must not be older than 30 days.

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